In some cases, bad software or settings may have caused problems with your Wi-Fi adapter or problems with Windows being able to access the Internet connection.Ĭorrupt drivers or issues with the wireless drivers is one of the most common causes for why you may not be able to see any Wi-Fi networks or have problems detecting your wireless card. If you are using Microsoft Windows and the Wi-Fi has worked in the past, try restoring Windows to an earlier copy. To help verify this is not a problem, we suggest temporarily disabling any firewalls on the computer.ĭisable the Windows Firewall or any Firewall that comes with security programs. Windows firewallHaving more than one software firewall installed on the computer can cause a lot of issues with your network connection. If you are still having problems, try rebooting the computer again. Wait several minutes for the modem and router to reconnect to the Internet, then test the Internet connection on your computer. Once disconnected, wait 10-15 seconds and then reconnect the power. To help verify this is not the problem, disconnect the power from the back of the modem and router. It is not uncommon for DSL modem, cable modem, or network router to encounter problems that prevent one or more devices from connecting to the network. If the Internet works on another device, it is safe to assume that the issue is the computer.
Verify the Internet connection is working and is not the problem by making sure another device, like another computer, smartphone, or tablet, can connect to the Internet. If you can connect to your Wi-Fi device but your Internet is not working, the issue may be your Internet service and not your computer. If you are connecting to a neighbor's router or are entering the wrong security key, the laptop will not be able to connect to the network. Wireless connection listingIf your wireless network shows multiple available wireless networks, make sure you are connecting to the right SSID (router name) and that you have entered the correct security key. Verify that the SSID and security key are correct " If you see "Disable," the network connection is already enabled. In the Network Connections window, if your wireless connection is listed, right-click on the connection and select "Enable. In Windows 10, type network connection in the search text box next to the Start button and click the View network connections option in the search results. Tip: In Windows 8, type network connection anywhere on the Start screen and select the View network connections option in the search results.
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